Company News & Articles

Voice over Internet Protocol (VoIP) is not a new term. Touted as a low cost alternative to traditional telephony, VoIP has a major role in a new wave of converged network solutions that are pervading the telecommunications market. But while consumers and large enterprises have adopted the technology to some degree, Australian small to medium businesses (SMBs) have traditionally been deterred by VoIP's reputation for poor call quality at the cheaper end of the spectrum, and the large set-up costs of premium, business-grade services.

Avaya has announced that it is moving away from proprietary software and putting end-to-end session initiation protocol (SIP) functionality in the latest releases of its IP telephony software Communication Manager 5.0 and routing and resource matching software, Avaya Call Center 5.0. The firm also launched a new SIP-enabled contact centre phone, the Agent Deskphone 16CC, and a new video self-service system called Interactive Voice and Video Response. 


Anyone that’s ever had the less-than-pleasant experience of being cooped up in a cab with a taxi driver intent on educating you about the state of the world will surely tell you that when it comes to useful insights and analysis, cab drivers are not the best place to turn. But, cabbies may just have something to offer when considering the security of mobile devices, after a survey conducted in 2005 by mobile security vendor Pointsec unearthed some startling data about the number of phones, PDAs and laptops left in the back of taxis around the world.